Exchange & Returns Policy
If you are not satisfied with your purchase, we will be happy to assist you in exchanging your saree for another one or refund your payment net of handling charges via a store credit voucher, on a "No Questions Asked" basis. Please note that request for cash refund in lieu of store credits either as cash or by online transfer will not be entertained.
In case you wish to return or exchange a product, please be guided by the following -
*To be eligible for a Return /exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Saris with falls/pico stitched and custom made saris will not be eligible for exchanges/refund
*The request for refund/exchange must be received by us within 3 days of receiving the sari.
*To initiate a return, please write to us at firstname.lastname@example.org, with complete information - Order Details, the reason behind your intention to Return / Exchange the product .This should be done within 3 days from the date of receiving the products for us to assess, validate and accept or decline a return.
*We reserve the right to refuse a return / exchange if found not valid , in which case the relevant reasoning will be provided to you
*Returns shipping – Once we confirm the acceptance of Return / Exchange , kindly ship the product back to the following address -Panjavarnam Silks, 4A, Abirami Le Park, 1, Karpagambal Nagar, Mylapore, Chennai 600004
*You will be responsible for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
* The sum refunded by voucher will be net of bank charges or CoD charges as charged by the respective service providers. Items purchased on offers, discounts or on no cost EMI schemes will not be eligible for refund. Only exchange is allowed if desired by the buyer subject to the terms detailed above.
* By purchasing online, you agree and accept our terms and conditons of business, shipping, exchange and refunds.